In my earlier article, I mentioned about IRS John Koskinen lamenting the budget cuts by Congress which were seriously hampering the IRS' fight against identity theft and refund fraud. While it is clear there is a link between the cut in funding and deteriorating service standard, Nina Olson the National Taxpayer Advocate gives her view about the other side of the coin.
According to Olson, from January 1 through February 14 this year, the IRS has only been able to answer 43 percent of calls made to its offices and the average waiting time per caller is 28 minutes. This is a significant decrease from last year's figures of 77 percent of answered calls and only 10 minutes waiting time.
But Olson also says the IRS should pull its weight in this matter. The agency should show to Congress that is is deserving of additional funds.